AMPS Mobile Privacy Policy

We are Transport Scotland, an executive agency of the Scottish Government. We are a data controller for the purposes of the data protection legislation. If you have any questions, comments or requests regarding your personal information you can contact us at:

Data Protection Officer
Email: dpa@transport.gov.scot
Telephone: 0141 272 7189

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

Information provided gathered during normal operation of the AMPS Mobile Application

1. Name
2. Email Address
3. User ID/Name
4. Your Approximate and/or Precise Location
5. Photographs taken within the AMPS Mobile Application
6. Photographs and Documents which are attached to Assets from your Gallery App.
7. Device ID and operating information

Why we hold and use it

We collect this information in order to facilitate the maintenance and operation of the Trunk Road Network in Scotland.

Legal basis

We process this personal information on the following legal grounds:

• the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority.
• the processing is necessary for compliance with our legal obligations.
• We only collect this information where you have provided us your consent to do so through the installation of the application and within the application itself.
• Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
• We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
• If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Transport Scotland participates in the Scottish Government’s records management process which sets out how long we keep information. The current Scottish Government policy and procedures in relation to records management are set out in the Scottish Government’s Record Management Plan.

We share your personal information with the third parties described below. We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

We share your information with our contractors, suppliers and service providers to allow us to administer, manage and maintain our mobile application. This includes the following companies:

• Microsoft – Our website uses Microsoft Azure App Insights to analyse how our mobile application is used.
• We may share your personal information with a third party where this is necessary. Depending on the subject of your query, we may share your personal information with a local authority, the police or one of the organisations which operate and maintain the relevant road or transport service. These organisations currently include:
  • BEAR Scotland;
  • Amey plc;
  • Scotland TranServ;
  • Autolink;
  • Connect; and
  • Aberdeen Roads Limited.

Any information gathered is stored inside the UK.

We securely retain personal information on our internal records management system which has effective security procedures in place to prevent unauthorised access to personal data.

Personal information that we hold in hard copy is stored in our secure entry buildings and we comply with Scottish Government security policies and procedures.

We have contracts in place with third parties who process personal data on our behalf which requires them to protect your personal information and comply with all relevant data protection legislation.

You have certain rights under data protection legislation which can be exercised by writing to our Data Protection Officer at: Transport Scotland, Buchanan House, 58 Port Dundas Road, Glasgow G4 0HF, by calling us on 0141 272 7189 or by emailing dpa@transport.gov.scot, namely:

• the right to access the personal information held about you by making a subject access request;
• the right to have your personal information rectified if it is inaccurate or incomplete;
• the right to request to have your personal information deleted in certain specific circumstances;
• the right to request the restriction of the processing of your personal information in certain specific circumstances;
• the right to ask us not to process your personal information for marketing purposes or for purposes based on our legitimate interests (where applicable);
• the right to ask us not to undertake automated decision making or profiling;
• the right to request the transfer of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you;
• where you have provided consent, to request to withdraw such consent at any time; and
• the right to lodge a complaint with the UK Information Commissioner’s Office.

There are some exceptions to the above rights that are permitted under the data protection legislation. Please note that if you choose to exercise your rights to have personal information restricted or deleted, then we may not be able to provide you with our services.

No fee usually required

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or if you have made a number of requests. In this case, we will notify you and keep you updated.